Specification desk
For submittals, fixture schedules, driver details, and alternate review.
Contact Toshiba
Send a lighting schedule, product question, or documentation request
Project support
+1 800 555 0196
For quotation timing, package status, logistics questions, and closeout records.
Headquarters
Tokyo, Japan
Global lighting coordination for distributors, contractors, and facilities teams.
What to include
Attach or describe fixture type, ceiling condition, voltage, driver preference, emergency requirement, and target delivery window. If the project is still early, a room schedule and desired product family are enough for the first response.
The most useful inquiries include the decision that needs to be made next. Some teams need a quick confirmation that a panel, tube, or emergency unit fits the schedule. Others need a cleaner alternate note for an approval package, a driver compatibility check before controls coordination, or a compact record that can be passed to maintenance after installation. Toshiba reads those requests as project work, not generic catalog traffic, so the response can focus on the exact document, product family, or review step that will keep the job moving.
If several locations are involved, note whether the package must remain identical across sites or can adjust by region. If emergency lighting is involved, include egress areas, battery expectations, and any authority review timing. If the request concerns replacement products, share the existing fixture description and the preferred electrical condition. These details help Toshiba avoid vague recommendations and return a specification path that is useful for procurement, installation, and closeout.
For urgent bids, mention the review deadline and the document format you need first.